Broker Specialties, Daily Operations

26 May

Zoom: Broker Series Part 3 - Managing The Office

Zoom: Broker Series Part 3 - Managing The Office

Tuesday, May 26, 2020 (10:00 AM to 12:00 PM)
6 CE Hours
Webinar Continuing Education, Featured Event, Webinar

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Virtual Class

Best ways for your customers to be greeted when they call on the phone.
The best way to greet a walk-in customer and handle their needs in a timely manner.
List of items an unlicensed assistant such as a receptionist may help a customer per FREC.
Importance of training and coaching.
Understand the difference in generations that we see in the real estate world.
Better serve your customers and associates when considering their generational language.


Richard H. Burch, CRB, CRS, GRI, TRC, e-PRO, AHWD

Richard H. Burch is the Director of the South Florida Real Estate School. Richard is a real estate broker and Miami native with over 30 years of experience in the real estate industry.  Richard is a past member of the National Association of Realtors (NAR) board of directors as well as the Florida Realtors board of directors and has been named to the Florida Realtors Honor Society. 

Richard Burch was named Realtor of the Year in 2004 by the Miami Association of Realtors and served as the residential president in 2007 and was named Chairman of the Board in 2009.  Richard has also served as Broward County President for the association.  He has authored numerous real estate training courses and seminars for real estate professionals including the Foundations for Success series, and is a contributing author for a new 14 hour continuing education and 45 Hour Post Licensing textbook.  He was named Educator of the Year in 2010 by the Miami Association of Realtors and is a Florida licensed real estate instructor.

He brings his years of experience to the classroom and makes the learning environment both fun and informative for all students. 

CANCELLATION/NO-SHOWS:  Cancellation mustbe received in writing 72hrs prior to class for a refund, no refunds/creditswithin 72hrs. No refund/credits for No Shows. If you wish to cancel youreducation class or course registration, please contact MIAMI's ProfessionalDevelopment Department at Thank you.