18 Nov Zoom: Broker Series Daily Operations - 6hr CE Zoom: Broker Series Daily Operations - 6hr CE Tuesday, November 18, 2025 (9:30 AM to 3:30 PM) 6 Education Credits Livestream via Zoom Broker, Broker/Manager, Continuing Education, Featured Event, Pathway Classes, Rick Burch, Zoom Details You're Registered! DescriptionLocationInstructorsCancellation Policy DAILY OPERATIONS Determine the best options for office meetings. List of rules that will not be allowed or tolerated. Ways you can help customers while the associates take vacations. List the job duties and responsibilities of a Successful Broker or Sales Manager. Learn how best to set company goals. LIABILITY Explanation on how liability can be reduced. Options for insurance coverage in errors & omissions coverage. The importance of having a complete policy manual. List the steps in the hiring and interview process. Determining the best commission structure for your brokerage. Explain the importance of diversity and which characteristics to look for in a new hire. MANAGING THE OFFICE Best ways for your customers to be greeted when they call on the phone. The best way to greet a walk-in customer and handle their needs in a timely manner. List of items an unlicensed assistant such as a receptionist may help a customer per FREC. Importance of training and coaching. Understand the difference in generations that we see in the real estate world. Better serve your customers and associates when considering their generational language. If you have a disability and may require a reasonableaccommodation to fully participate in this event please contact the EducationTeam at 305-468-7066 or coreed@miamire.comfor a reasonable accommodation at least 48 hours before the class. Livestream via Zoom Livestream via Zoom Richard H. Burch, CRB, CRS, GRI, TRC, e-PRO, AHWD Richard H. Burch is the past Director of the South Florida Real Estate School. Richard is a real estate broker and Miami native with over 32 years of experience in the real estate industry. Richard is a past member of the National Association ofRealtors (NAR) board of directors as well as the Florida Realtors board ofdirectors and has been named to the Florida Realtors Honor Society. Richard Burch (Rick) was named Realtor of the Year in 2004 by theMiami Association of Realtors and served as the residential president in 2007and was named Chairman of the Board in 2009. Richard has also servedas the first Broward County President for the association. He hasauthored numerous real estate training courses and seminars for real estateprofessionals including the Foundations for Success series and is acontributing author for a new 14 hour continuing education textbook and a 45Hour Post Licensing textbook. He was named Educator of the Year in2010 by the Miami Association of Realtors and is a Florida licensed real estateinstructor.He brings his years of experienceto the classroom and makes the learning environment both fun and informative forall students. CANCELLATION/NO-SHOWS: Cancellation must be received in writing 72hrs prior to class for a refund, no refunds/credits within 72hrs. No refund/credits for No Shows. If you wish to cancel your education class or course registration, please contact MIAMI's Professional Development Department at registration@miamire.com. Thank you.